FBN FAQ
General
What is FBN?
Fulfillment by Noon (FBN) is noon's managed fulfillment model. Sellers ship inventory to noon fulfillment centers, and noon handles storage, order fulfillment, shipping, and returns.
Who is FBN for?
FBN is for sellers who want to outsource logistics operations to noon. It is suited for sellers with sufficient inventory volume who want faster delivery times and noon-managed customer experience.
Do I need a separate account to use FBN?
No. FBN operates within your existing noon seller account. You will need to complete FBN onboarding and agree to FBN commercial terms with your account manager.
Can I use FBN across multiple countries?
Yes, but each ASN is created for a single country and routed to the corresponding fulfillment center. You will need to create separate ASNs per country.
ASNs and Shipments
What is an ASN?
An ASN (Advanced Shipment Notice) is a declaration of inventory you intend to ship to a noon fulfillment center. It must be created and sealed via the API before noon will accept the physical delivery.
Can I edit an ASN after sealing it?
No. Once an ASN is sealed, the item list is locked. If you need to make changes, you must cancel the ASN and create a new one — unless it is in SCHEDULED status, in which case you can reschedule it (it returns to SEALED for rescheduling only).
What happens if I don't seal or schedule my ASN in time?
ASNs that are not sealed or scheduled within the required window will transition to EXPIRED. This is a terminal state — you will need to create a new ASN.
Can I mix bulky and non-bulky items in the same ASN?
No. Bulky and non-bulky items must be submitted in separate ASNs.
How many items can I add to a single ASN?
You can add up to 1,000 items per API call. There is no hard limit on total items per ASN, but large ASNs may affect scheduling availability.
What shipment type should I use for ERP integrations?
Use SHIPMENT_TYPE_FBN_GLOBAL for all ERP and API-based integrations.
Can I send the same ASN creation request more than once?
Yes. The create shipment API is idempotent — if you send the same exref_nr and shipment_type, the existing ASN is returned instead of creating a duplicate.
Catalog and Eligibility
Why are some of my products not showing up in the catalog API?
Items must have a mapped barcode, an approved title, at least one product image, and accurate dimensions and weight to be eligible for FBN inbound. Check your product data in Seller Lab and correct any missing fields.
Can I inbound items that are not yet live on the site?
No. Items must be approved and live before they can be included in an ASN.
Scheduling and Delivery
How do I book a warehouse slot?
After sealing your ASN, call the slot availability API to retrieve available warehouses, dates, and time windows. Then use the schedule API to confirm your booking.
What happens if I arrive late to my scheduled slot?
Late arrivals may be turned away or deprioritized. If you cannot make your scheduled slot, reschedule the ASN through the API before the appointment time.
Can I reschedule an ASN?
Yes. ASNs in SCHEDULED status can be rescheduled. The ASN returns to SEALED status — you will need to check slot availability and schedule again.
Receiving and Stock
How long does receiving take?
Receiving time varies based on shipment size, item type, and current warehouse capacity. You can monitor progress via the ASN status and qty_received / qty_putaway fields, which are populated once inbounding begins.
When will my inventory be available for orders?
Inventory becomes available once the ASN reaches INBOUNDED status and the stock is processed. Orders will begin flowing automatically at that point.
Do I need to manually fulfill orders under FBN?
No. Orders are fulfilled automatically by noon once inventory is live. You do not need to take any action per order.
Returns
Who handles customer returns under FBN?
noon manages all return receipt, inspection, and reclassification for FBN orders. Sellers do not need to handle logistics for returned items.
Will I be notified of returns?
Return and inventory state updates are reflected in your stock reports. Refer to the Reports section for available report types.
API and Integration
What API do I use to manage FBN inbound shipments?
Use the FBN Inbound API. It covers shipment creation, item management, sealing, scheduling, and catalog eligibility checks.
Do I need an integrator to use FBN?
No. Sellers can interact with the API directly. However, if you use an ERP or third-party warehouse management system, an integrator can connect that system to the FBN APIs on your behalf.
Where can I find the full ASN lifecycle and API steps?
See the FBN Inbound API Overview for a step-by-step walkthrough of the complete ASN process.