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Support cases in the Developer Portal

The Seller Support Portal is live: raise a case with the API Platform team from inside the Developer Portal, track its status, and keep the whole exchange in one thread.

Cases live under Support → Support Cases in the Developer Portal. From there you can open a new case, see everything you've raised, and open any one of them to read and continue the conversation. There's a full walkthrough in Support Cases.

Case statuses​

StatusMeaning
Awaiting supportYou've submitted or replied; support hasn't responded yet
Awaiting your responseSupport replied and is waiting on you
ClosedResolved. The case is locked — open a new case if the issue returns

You also get an email when support replies, so there's no need to keep the page open.

What to include​

The more of this you provide up front, the fewer round trips:

  • The endpoint and HTTP method you called
  • A request ID or timestamp, so we can find it in the logs
  • What you expected versus what came back
  • Whether it reproduces or happened once

If failures are broad rather than specific to one call, the API health status page may already show the cause.