Skip to main content
Stay up to date. Subscribe to API changelog updates in your preferred feed reader or automation.
View all updates

Support cases in the Developer Portal

The Seller Support Portal is live: raise a case with the API Platform team from inside the Developer Portal, track its status, and keep the whole exchange in one thread.

Cases live under Support in the Developer Portal. From there you can open a new case, see everything you've raised, and open any one of them to read and continue the conversation. There's a full walkthrough in Support Cases.

Case lifecycle​

A case moves through four states:

StatusMeaning
OpenRaised, not yet picked up
Under ReviewThe platform team is working on it
Awaiting Partner ResponseWe've asked you something and are waiting
ClosedResolved

A case with no activity for 15 days closes automatically. If that happens and the problem hasn't gone away, open a new one and reference the old case.

What to include​

The more of this you provide up front, the fewer round trips:

  • The endpoint and HTTP method you called
  • A request ID or timestamp, so we can find it in the logs
  • What you expected versus what came back
  • Whether it reproduces or happened once

If failures are broad rather than specific to one call, the API health status page may already show the cause.